Privacy Policy

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Introduction

Bioness Medical, Inc. (collectively “Bioness Medical,” “Bioness” “we,” “us,” or “our”) is committed to protecting your privacy. The Privacy Policy explains how we collect, use, share, disclose, and safeguard your personal information gathered through the Bioness Medical websites (the “Websites”) or other information gathering platforms Bioness Medical may use (collectively, “Bioness Medical Platforms”), use of our medical devices, mobile apps, and services (collectively, the “Services”).   

How We Collect Personal Information

Bioness Medical may collect the following information about you from a variety of sources, including:

  • From you: Information may be collected when you submit it to the Bioness Medical Platforms or otherwise interact with For example, Bioness Medical collects the information you provide when you make a purchase, when you submit a request for information, or submit a request for Bioness Medical to contact you. Bioness Medical may also request optional information from you to support your use of the products and services.
  • From your devices: The devices you use to access the Bioness Medical Platforms may provide information to us, including the model, operating system and version, the name of the domain from which you access the Internet, your Internet Protocol (“IP”) address, and other unique device Bioness Medical also collects device information like the date and time you access the Bioness Medical Platforms, which pages or portions of the Bioness Medical Platforms you visit, the search terms you use, the links you click on, the browser you use, and your language preference. To collect much of this information, we use cookies, web beacons and other similar technologies. Please see the section below titled “Cookies” for more information.
  • From our mobile apps: All data collected and stored via our Apple and Android apps is stored exclusively on your mobile device and is never transmitted to Bioness Medical. When you meet with your healthcare provider, he or she may access the data collected through our mobile apps via a specialized tablet that will connect to your mobile device via a Bluetooth short-range communication signal.
  • From third parties: Our vendors and service providers, such as our web hosting providers, analytics providers, and advertisers, may provide us information about you or your use of the Websites or Bioness Medical. You may also give us permission to access your information from services offered by third parties, including social media networks. The information we obtain from third parties depends on your relationship with those third parties and the third parties’ privacy policies.
  • From your healthcare provider: With your authorization, your healthcare provider may send us prescriptions for our products. Your healthcare provider may send information related to your current health status and medical history relevant to the prescription or to filing for health insurance coverage for the prescription.

 

How We Use Your Information

Bioness Medical may use the personal information we collect: 

  • To fulfill or meet the reason you provided the information. For example, if you share your name and contact information to ask a question, we will use that personal information to respond to your inquiry. 
  • To provide health insurance reimbursement services to you.
  • To enter into and fulfill business agreements with you.
  • To complete online or offline transactions with you.
  • To personalize user experience and improve service quality.
  • To provide and personalize your access and use of the Websites, Bioness Medical Platforms, and Bioness Medical products and services. 
  • To provide you with educational information, marketing, communications, events and offers for products and services from Bioness Medical and third parties. 
  • To protect someone’s health, security, or welfare.
  • To process job applications.
  • To monitor the safety and efficacy of Bioness Medical products and communicate with you regarding updates, support, and safety notifications. 
  • For research, analysis, and product development, including developing and improving our Websites, Bioness Medical Platforms, and products. 
  • To maintain the rights, safety, and security of Bioness Medical, the Websites, Bioness Medical Platforms, products, databases, and other technology assets. 
  • To comply with legal and regulatory requirements. 
  • To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by us is among the assets transferred. 
  • As otherwise described to you at the time, your personal information is collected, or with your consent, if not listed here. 
  • As otherwise required by law.

 

Types of Personal Information Bioness Medical Collects

Bioness Medical may collect the following categories of personal information from and about you depending on the circumstances of your relationship with us: 

  • Personal Identification Information: Name, address, email, phone number, social networking website user account names, other addresses at which you are able to receive communications or shipments, and other contact details. 
  • Payment information such as payment or billing information related to processing transactions for your purchase. 
  • Internet or other similar network and device activity such as information about your browsing behavior, app activity, IP addresses, search history and interactions with our websites, emails, and advertisements, including data from cookies, pixel tags, and web beacons. 
  • Audio, video, and pictures such as recordings you may be included in when participating in our events/training, event/training attendance records or interacting with us. 
  • Professional or employment-related information, if you are a job applicant, such as your current or past education and job history. 
  • Health Information: Data related to your medical condition, treatments, and device usage, as permitted by law.  
  • Other Information: Any other details you provide to us voluntarily.

 

How We Share Your Information

Bioness Medical may share your personal information for the following purposes: 

  • With your healthcare provider when required to complete an order, support your device, or provide updates on device usage. 
  • With private and public health insurance providers, to process reimbursements for services and products provided. 
  • With service providers who perform a variety of services and functions for Bioness Medical, such as data storage, order fulfillment, and marketing Your information will only be shared on the condition that the service providers use your information only to fulfill the agreed services on our behalf. 
  • With researchers and academics who may use your information in accordance with this privacy policy. 
  • In the event we go through a business transition such as a merger, acquisition by another company, bankruptcy, reorganization, or sale of all or a portion of Bioness Medical’ assets. 
  • With our online advertising partners, such as Facebook and Google, for the purpose of advertising to you.
  • With law enforcement or governmental agencies to comply with any court order, law, or legal process, including to respond to any government or regulatory request. 
  • If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Bioness Medical, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction. 

Bioness Medical may also reveal your personal information to unrelated third parties for their independent use if: (1) you request or authorize it; (2) the information is provided to comply with the law; or (3) the information is provided to protect Bioness Medical’ rights or safety, or the rights or safety of Bioness Medical employees or others. 

 

Links to External Websites

The Websites and Bioness Medical Platforms may contain links to external websites. The Websites interface with social media sites such as Instagram, Facebook, LinkedIn, Twitter, YouTube, and others. A link to such sites does not imply endorsement by Bioness Medical of such sites. This privacy policy does not apply to those external websites, and you should review the privacy policies of these external sites. 

 

Cookies

Cookies are text files stored on the Websites’ server and your web browser and are used by the Websites to remember you for various purposes. To learn more about the cookies used on our Websites, or to change or withdraw your consent at any time, please click the Cookie Settings link in the cookie notice banner or in the footer of our Websites. 

In order to provide your consent for non-essential cookies, please click on the button on the pop-up cookie banner message or adjust your preferences in Cookie Settings. Some cookies are essential for the functioning of the Websites and may not be deactivated using the Cookie Settings controls. 

You may also alter your browser settings to block cookies. Browsers are different, so refer to instructions related to your browser to learn about cookie-related and other privacy and security settings that may be available. For more information on cookies and how to disable them, you can consult the information provided by visiting the Networking Advertising Initiative site at https://optout.networkadvertising.org/ and the Digital Advertising Alliance site at https://youradchoices.com/. 

 

Google Analytics

We use Google Analytics to understand how users interact with our Websites and to improve how our business communicates its commercial message online. Google Analytics is a service provided by Google (Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043). Google Analytics uses cookies, which transmit anonymized or truncated personal data to a Google server. The information about our Websites generated by a Google Analytics cookie helps us evaluate the use of the Websites, compile reports on the Websites activity, and provide us with other services relating to website activity and internet usage. 

You can find more information about Google’s data protection practices and terms of use by visiting Google’s websites at https://www.google.com/analytics/terms/us.html and https://policies.google.com/privacy.

You can prevent Google from collecting and processing cookie-generated data relating to your use of a website by downloading and installing the browser plug-in available at the following link: http://tools.google.com/dlpage/gaoptout.

 

reCAPTCHA

We use Google reCAPTCHA to protect the information that you provide on our Website. ReCAPTCHA can differentiate between information entered into a form by a human and information entered by an automated machine (“bot”). 

The information obtained via the reCAPTCHA service is used in accordance with Google’s Usage Terms and Conditions: https://policies.google.com/privacy.

 

Clinical Study Participants

If you participate in a Bioness Medical-sponsored clinical trial, you will receive detailed information on the scope of personal data processing in your informed consent document. The information you are given for your specific trial controls your situation. In general, your data will be processed for the purpose of conducting the trial, applying for the approval of a new medical device product, and, if applicable, for other purposes as specified in the pertinent declaration of consent for the study. Anyone who views your identified personal data during a clinical trial is obligated to hold this information in strict confidence. 

 

Job Applicants

If you apply for a job with Bioness Medical, we will use the personal data that you provide in your application, including any attachments sent, for the purpose of considering your candidacy for employment. This data includes your name and contact information, the information in your CV or resume, your job preferences, and your profile. If you have a social media profile, including a LinkedIn profile, Bioness Medical may process the data you choose to share on social media as well. 

 

Legal Basis for Processing

Bioness Medical will only process your personal data when allowed by law; that is, when we have a legal basis for processing. We use personal data when one of the following legal bases applies: 

  • Performance of a Contract: Where necessary to perform a contract with you or to take steps at your request before entering into such a contract.
  • Legal or Regulatory Obligation: Where necessary for compliance with a legal or regulatory obligation that we are subject to.
  • Legitimate Interests: Where necessary for our interests, provided that your fundamental rights do not override such interests. We consider and balance the potential impact on you and your rights (both positive and negative) before we process your personal data for our legitimate interests.
  • Public Interest: Where the processing is necessary for ensuring high standards of quality and safety of healthcare and medical devices.
  • Consent: Where you have provided your consent for processing your personal data.

Where Bioness Medical relies on your consent as the legal basis for processing, you have the right to withdraw your consent at any time. 

 

Purpose Limitation

Bioness Medical will only process personal information in a way that is compatible with and relevant to the purpose for which it was collected or authorized by you, or as we notify you if the purposes change. You have the right to object to or request that we restrict the processing of your personal data for such additional purposes. 

 

Data Security

Bioness Medical takes data security seriously and will take reasonable steps to ensure that personal information is protected, accurate, complete, current, secure, and reliable for its intended uses. We employ procedural and technological security measures that are designed to protect your personal information from loss, unauthorized access, disclosure, alteration, or destruction. Despite these efforts, no security system is entirely invulnerable; therefore, we continuously monitor and update our security protocols to address emerging threats. 

 

Data Retention

Bioness Medical will retain your personal information for as long as reasonably necessary for legitimate business purposes outlined in this policy or as required by law. Personal information will be kept until it is no longer necessary to provide our products and services, to fulfill our contractual agreements with you, to comply with applicable law, to protect Bioness Medical’ rights and interests (e.g., where the retention is necessary for the establishment, exercise, or defense of legal claims), or as otherwise needed for the purposes for which it was collected or processed. 

 

Data Transfers

At times, personal data may be transferred to service providers or systems in countries that may not offer a level of data protection equivalent to that in your country, including the United States. Where such transfers occur, Bioness Medical complies with the cross-border data transfer and export control laws of the countries in which it operates. 

For personal data exports out of the European Union (“EU”) or European Economic Area (“EEA”), Bioness Medical enters into the European Commission’s Standard Contractual Clauses with the recipient to ensure compliance with the special requirements on transfers of personal data out of such countries. Where necessary, Bioness Medical will take appropriate supplementary measures to ensure an essentially equivalent level of data protection to that guaranteed in the EEA, in accordance with European Data Protection Board (“EDPB”) recommendations. 

Privacy Statement for Children

We are committed to protecting the privacy of children and complying with applicable data protection laws. If a child under 18 uses our devices, we collect only the necessary health and device-related data required for safe and effective use. Any personal information related to pediatric users is handled with strict confidentiality and shared only with authorized healthcare providers, caregivers, or as required by law. If you are a parent or guardian and believe that we have collected personal information from a child inappropriately, please contact us at [email protected] to request its deletion.  

 

Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal data: 

  • Access, update, or correct your personal information. 
  • Request deletion of certain data. 
  • Opt-out of marketing communications. 
  • Restrict or object to personal data processing in certain circumstances.  
  • Lodge a complaint with a Data Protection Authority if you have concerns about our practices regarding the processing of personal data. 

To exercise these rights, please send an email to info@BionessMedical.com with the details of your request. 

 

California Resident Rights to Restrict Sharing or Selling Data

Bioness Medical uses third-party cookies and tracking technologies, such as Facebook Pixels, to identify and place advertisements targeted at users who visit Bioness Medical Platforms. The California Consumer Privacy Act (“CCPA”) defines the use of such cookies and tracking technologies as “selling” and “sharing” personal data. 

California residents may opt-out of the selling or sharing of their personal data by calling 1-800-211–9136 or emailing info@BionessMedical.com. 

 

Your Marketing Choices

You can limit the information you provide to Bioness Medical, and you can limit the communications that Bioness Medical sends to you. 

  • Marketing Emails: You may choose not to receive marketing emails from us by following the instructions contained in any of the marketing emails we send. Please note that even if you unsubscribe from marketing email messages, we may still email you non-marketing emails. 
  • Cookies: Please refer to the “Cookies” section above for information about your choices in regard to the cookies on the Websites.
  • Do Not Track: Currently, Bioness Medical does not respond to Do Not Track (“DNT”) All About Do Not Track, a Future of Privacy Forum website, has more information about DNT signals and is located at: https://allaboutdnt.com/.

 

Privacy Notice Changes and Updates

This privacy notice may be amended at any time. If material changes are made in how personal information is collected, used, disclosed, or otherwise processed, this privacy policy will be updated, including the “Effective Date” at the top of this privacy policy. We recommend that you review the privacy policy each time you visit the Website or use Bioness Medical Platforms to stay informed of our privacy practices. Any changes will be effective when we post the updated privacy policy. 

 

Contact Information

All questions, complaints, or comments about this privacy policy or Bioness Medical’ data protection practices can be emailed to [email protected]. We will use reasonable efforts to respond to you as soon as possible. You may also contact us using the information below: 

Bioness Medical, Inc.
25103 Rye Canyon Loop
Valencia, CA 91355 USA
1-800-211-9136 

Effective Date: Jan. 1, 2025
Last Updated: March 13, 2025